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How mc888a Handles Your Personal Information

Your account details, payment records, and session data are handled with care. This page explains what we collect, why we collect it, and how you can access, update, or remove your information at any time.

Account Data ProtectionDANA, OVO, GoPay PrivacyCookie ControlsData Access Requests
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mc888a How mc888a Handles Your Personal Information
CONTACT OUR TEAM

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to update your account details, our support team is here to help. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat window from your account dashboard. Our Indonesia support team handles data and privacy queries directly through this channel.
Email Support Send your data request or privacy question to our support address. Include your registered account name so we can locate your records quickly.
Account Settings Many updates — like changing your contact details or adjusting cookie preferences — can be done directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent security practices across every account, from the moment you register to every deposit you make via DANA, OVO, or GoPay. Here is how we handle the key areas of your data.

Account Security

Your login is protected by OTP verification sent to your registered contact. We flag unusual access patterns and can lock your account immediately if something looks off.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block non-essential cookies through your browser without losing account access.

Data Retention

Payment records are kept for the period required by applicable law. Account data you no longer need — like an old contact number — can be updated or removed by contacting support.

Requesting Your Data

You can ask for a copy of the personal data we hold on your account at any time. Submit your request via live chat or email and we will prepare it within a reasonable timeframe.

Common Questions About Your Data

Here are the questions we hear most often about how your information is used and what you can do about it.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. Device and session data is also logged to keep your account secure.

We do not sell your personal data. We share it only where required by law or with payment processors like DANA, OVO, and GoPay to complete your transactions.

Contact our support team via live chat or email with your account name. We will compile your data and send it to you within a reasonable timeframe after verifying your identity.

Yes. You can request deletion of your personal data by contacting support. Some records — such as transaction logs — may be retained for the period required under applicable law.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can disable non-essential cookies in your browser settings at any time.

Transaction records are stored securely and used only for dispute resolution and legal compliance. They are not shared with advertisers or unrelated third parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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